Global Digital

Focuses on how the world views the digital experience, delivering market-leading digital customer experiences that delight, differentiate and disrupt. Global Digital creates a simple, personal, and proactive experience for its customers, offering them what they need before they know they need it.

Teams in Global Digital

Visibility and Mobile Experience

Leads digital product management activities for Visibility and Mobile portfolios. Aspires to dominate in digital by creating world class digital experiences that delight customers. Develops product strategies rooted in data and customer experience research, and delivers on those strategies through scaled agile framework and Quality Driven Management (QDM) principles.

Digital Channel Management & Account Experiences

Provides digital experience leadership, enablement, and business intelligence across customer-facing digital solutions through user-centered research, holistic design, product management of the fedex.com channel and internal search, and comprehensive advanced analytics

Global Release and Digital Program Marketing

Focuses on growing revenue and improving customer experience through the design and execution of strategies and processes that drive the creation, distribution, and adoption of high quality, competitively superior, localized software, and information solutions around the globe.

Digital Channel Enablement

Leads shipping software product management activities for the Retail, Installed, and Integration Shipping software portfolios. Provides software licensing and program management through the FedEx Compatible and FedEx Technology Incentive Programs. Strives to design global, modernized, distributed digital solutions that enable customers to interact with us in an efficient, secure and effective channel of their choice.

Global Insights, Design, Digital User Experience and Innovation

Drives change and advocates for the customer through human-centered design, value-building innovation, and digital experience management. Leads FedEx in the identification, design, development and management of holistic differentiated digital and human experiences. Delivers actionable insights, designs, experience management, and innovation to drive change within the business. Our mission and approach leads to connected, intentional, services, products and outstanding experiences for customers and greater profitability for FedEx.